Check the user list again to confirm the user session is gone. Click Sign out user or Yes at the “Do you want to continue” prompt.Ħ.

Highlight the disconnected user and click Sign Outĥ. Right click on the taskbar and select Task Manager.Ĥ. Log onto the RDS server as an administrator.Ģ. To address this “disconnected” issue each time it occurs an administrator needs to complete the following steps:ġ.

How to remove a disconnected user from RDS In this blog, we'll teach you how to remove inactive sessions from Remote Desktop Services, as well as how to prevent them in the future. This occurs because users are able to disconnect from RDS by clicking on the close window icon, instead of properly logging off from the RDS server.

What we usually find when we look into these problems are active running sessions with a disconnected status that continue to consume system resources. Occasionally, we receive support requests from our clients to assist with “frozen screens” while using a Remote Desktop Services (RDS) environment. Have you ever had your screen freeze using Remote Desktop Services (RDS) and had trouble disconnecting from the frozen session?

Remote desktop not responding